Online Ordering – Terms and Conditions

Submittal of an order for Iron Thread products denotes an acceptance of the terms as detailed below.

BUILD-TO-ORDER: All orders are handmade and build-to-order. This allows us to keep our costs low and our quality super-high. Please allow 4-6 weeks for completion of your order. You must contact us within 48 hours of submitting your order if you would like to cancel it, because once we have the project under-way, we are unable to refund your order.

PAYMENT: All orders will be paid for upfront. We will notify you when your order is complete and available for delivery. All sales are final. We accept Visa, Mastercard and American Express.

PRODUCT WARRANTY: All claims must be made within 5 days of receipt of delivery by tracking number. The decision to repair or replace is at the discretion of Iron Thread Design. Iron Thread Design is not responsible for any damage that occurs during shipping. All shipments will be insured for the value of the shipment, so any claims must be made by the customer to the shipper directly, Iron Thread will not be involved.

RETURNS: No returns will be accepted on finished works, since each piece is build-to-order.

FREIGHT: Shipping will be paid upfront and will be calculated based on the weight of the item.

CREDIT CARDS + PRIVACY: We respect your privacy. You have the right to have all of your permission completely removed from our customer database at any time. Simply send us an email and we can accommodate such requests. We must use browser cookies to track your order, but we use 128-bit SSL to secure all transactions between our PCI Compliant server and your web browser. We recommend using Safari or Firefox to maintain your personal privacy. We use the Bluepay payment gateway to process payments, which means that we do not see nor store your personal credit card information. We do store your shipping and billing address, but only use it to complete the shipment of your order. We will never sell or share your information with a third party, and all information is secured behind password-protection.